Innovation and functionality focus for customer service

9 August 2016
| By Hope William-Smith |
image
image
expand image

Superannuation and investment software provider, Financial Synergy, will now deliver new fund administration functionality to support product differentiation and customer-centric services, following the release of its system update, Acurity Version 16.0.

Financial Synergy chief executive, Stephen Mackley, said that the update was in keeping with the rapidly transformative industry and would increase member service options.

"This new version of Acurity meets the challenges of innovation and legislation that super funds face daily," he said.

"[It] reflects the changing administration environment for today's superannuation funds that need to provide strategic, straight through and exception-based processing, an online presence, as well as a strategic plan to cater for mobile demands and a wider range of interactive communication features and member service options."

For funds seeking to sustainably differentiate their product offerings, the enhancements offered by Acurity Version 16.0 are set to streamline fund administration and increase functions and flexibility, reducing overall time and effort.

"We have invested in adding even more flexibility and efficiencies into the platform for fund administrators so they can further configure our software to better suit their members' needs," Mackley said.

Acurity Version 16.0 will also include the initial workings of a technical roadmap, developed to transition the platform to a browser-based user interface in the future.

Read more about:

AUTHOR

Recommended for you

sub-bgsidebar subscription

Never miss the latest developments in Super Review! Anytime, Anywhere!

Grant Banner

From my perspective, 40- 50% of people are likely going to be deeply unhappy about how long they actually live. ...

11 months ago
Kevin Gorman

Super director remuneration ...

11 months 1 week ago
Anthony Asher

No doubt true, but most of it is still because over 45’s have been upgrading their houses with 30 year mortgages. Money ...

11 months 1 week ago

Jim Chalmers has defended changes to the Future Fund’s mandate, referring to himself as a “big supporter” of the sovereign wealth fund, amid fierce opposition from the Co...

1 day 14 hours ago

Demand from institutional investors was the main driver of growth in Australia’s responsible investment (RI) market in 2023, as the industry continued to gain momentum....

1 day 14 hours ago

In a new review of the country’s largest fund, a research house says it’s well placed to deliver attractive returns despite challenges....

1 day 15 hours ago