MetLife launches digital claims tracker with MTAA Super

26 September 2017
| By Hope William-Smith |
image
image
expand image

A newly-developed digital claims tracker will complement MetLife’s existing claims team and provide increased clarity and efficiency for clients looking to track the progress of claims, according to its AVP customer strategy and innovation.

MetLife Australia has launched its new digital technology in conjunction with MTAA Super across desktop, mobile and tablet devices, to expand claimants’ ability to track claims in real time.

MetLife AVP customer strategy and innovation, Jeremy Simmons, said: “While clarity and efficiency are key benefits of the digital claims tracker, it’s ultimately about providing choice”.

“Many claimants are going through difficult times, and what came through strongly when we tested the digital claims tracker was the value they place on being able to keep up to speed with their claims process,” he said.

MetLife would look to roll out enhancements to the initial offering including SMS alerts in the coming months.

Read more about:

AUTHOR

Recommended for you

sub-bgsidebar subscription

Never miss the latest developments in Super Review! Anytime, Anywhere!

Grant Banner

From my perspective, 40- 50% of people are likely going to be deeply unhappy about how long they actually live. ...

1 year 3 months ago
Kevin Gorman

Super director remuneration ...

1 year 3 months ago
Anthony Asher

No doubt true, but most of it is still because over 45’s have been upgrading their houses with 30 year mortgages. Money ...

1 year 3 months ago

Shadow treasurer Angus Taylor has vowed to slash red tape and introduce a suite of financial services reforms aimed at transforming Australia into a leading financial hub...

14 hours ago

Deglobalisation is emerging as a major driver of infrastructure debt opportunities as regions onshore vital industries, a superannuation fund-owned manager has said....

14 hours ago

Australian superannuation funds are grappling with heightened global instability, as US policy shifts create a volatile backdrop for investment strategies....

14 hours ago

TOP PERFORMING FUNDS