People appear to still be confusing how to make complaints to the Superannuation Complaints Tribunal (SCT).
The latest data released by the SCT revealed that of the 281 complaints closed as outside the jurisdiction of the tribunal in the December quarter, 191 (68 per cent) were closed because the complainant had failed to
lodge a complaint with the trustee or the 90 day time limit had not passed from the date of complaint to the trustee.
The data, contained in the SCT's quarterly bulletin, also revealed that the highest number of complaints dealt with by the tribunal continued to relate to administration, representing 44 per cent of all complaints followed by those relating to death benefits accounting for 33 per cent.
Disability issues accounted for 17.8 per cent of complaints.
The Federal Court has ordered AustralianSuper to pay $27 million for failures to address multiple member accounts.
The country’s fourth-largest fund is targeting the “missing middle” of members with a new digital advice service in partnership with Ignition Advice.
The prudential regulator confirmed it is considering BUSSQ’s Federal Court appeal.
The Albanese government has put forward a bold proposal to tackle the challenges of Australia’s swelling retirement pool, in an effort to allow superannuation funds to play a more active role in shaping members’ retirement outcomes.