POWERED BY MOMENTUM MEDIA
AIA stands out by making a difference
AIA has been named Best Insurer at Super Review’s Super Fund of the Year Awards following an assessment of claims management, market credentials, readiness for upcoming legislative and regulatory change, technology support and trustee services
The Heron judging panel pointed to the insurer’s 90 per cent success rate for claimants returning to work following an occupational rehabilitation program, which was well above industry average of 60 per cent.
Chief group insurance officer, Stephanie Phillips, said given 60 per cent of claims staff were allied health professionals and 17 were rehab consultants, outperformance was embedded into the team.
“All the staff are really trained to have those positive conversations,” she said.
The panel noted the insurer sought to make a difference in customers’ life, health and wellness through its strong focus on member engagement with life insurance and breadth of coverage.
Phillips said the goal was to create a wellness focus, which she said was important in terms of the vitality proposition.
“Rehabilitation is part of that … so it’s about saying, “there is hope, and rehab is part of that hope”. It’s part of saying ‘life’s not over, it’s just changed’ and having positive conversations around that.”
AIA’s detailed customer analytics, propensity modelling and claims experience reporting was also a driving factor behind the insurer’s category win.
The panel referred to the insurer’s ability to leverage its capabilities and assist trustees in their decision-making on insurance as a feature that placed them above fellow finalists Hannover, MetLife, MLC Life Insurance, OnePath and TAL.
Recommended for you
Governor Bullock took a more hawkish stance on Tuesday, raising concerns over Trump’s escalating tariffs, which sent economists in different directions with their predictions.
Equity Trustees has announced the appointment of Jocelyn Furlan to the Superannuation Limited (ETSL) and HTFS Nominees Pty Ltd (HTFS) boards, which have oversight of one of the companies’ fastest growing trustee services.
Following growing criticism of the superannuation industry’s influence on capital markets and its increasing exposure to private assets, as well as regulators’ concerns about potential risks to financial stability, ASFA has released new research pushing back on these narratives.
A US-based infrastructure specialist has welcomed the $93 billion fund as a cornerstone investor.
TOP PERFORMING FUNDS
ACS FIXED INT - AUSTRALIA/GLOBAL BOND
Fund name
3y(%)pa
1
Global X GlobalX FANG+ ETF
33.51 3 y p.a(%)
2
Spire Oaktree Opportunities XI Second Close
32.68 3 y p.a(%)
3
DomaCom Lot 21 Chellaston Road Munno Para West SA 5115 Australia
31.62 3 y p.a(%)
4
Spire Oaktree Opportunities XI First Close USD
31.36 3 y p.a(%)
5
Fidante Credit Suisse Global Private Equity
29.60 3 y p.a(%)
