A recent survey has confirmed that dealing with digital disruption is high on the agenda for financial services executives.
The survey, conducted by SuperRecruiters and Riskwise Professionals rated digital disruption only behind market volatility as an area of concern as superannuation funds and other financial services firms sought to deal with the challenges this year.
The survey that a quarter (25 per cent) of respondents said they were “uncertain” about how to deal with this the digital disruption challenge.
According to SuperRecruits principal, Guy McKanna, this suggests that there is still a large part of the industry that needs to come to grips with the issue.
He said the survey finding needed to be weighed against research undertaken by the Australian Transformation and Turnaround Association which pointed to the fact that service improvement rather than technological revolution was the major threat.
That research showed that the changes being wrought by start-ups were generally not revolutions, but, rather, improved on the service delivery of established organisations.
