POWERED BY MOMENTUM MEDIA
‘New school’ for the win
Mercer's "new school" approach to super admin has helped the firm win superannuation/fund management provider of the year at FST Media's awards last night.
The award recognised the firm's technological leadership and disruptive innovation that helped it revolutionise the way it services customers and corporate clients.
Commenting on the award, Mercer financial services business leader in the Pacific, Andrew Godfrey, said the firm's focus on its customers was changing the firm from a good customer service provider to a great one.
"We've deliberately designed new products, changed our approach to customer service and invested in new technology to shake up the way we do business and add real value to customers and clients," Godfrey said.
"We've adopted a ‘new school' approach to super administration to personalise everything we do for members, and we think it will differentiate us in the market."
Mercer's "go to market" operating model with the customer is being driver by digital transformation, customer management, marketing automation, operating model, and workforce management.
Recommended for you
Aware Super has made a $1.6 billion investment in a 99-hectare industrial precinct in Melbourne’s North which, the fund clarified, also houses the nation’s first privately funded open-access intermodal freight terminal.
ASFA has affirmed its commitment to safeguarding Australia’s retirement savings as cyber activity becomes an increasing challenge for the financial services sector.
The shadow treasurer is not happy with the performance of some within the super sector, telling an event in Sydney on Thursday that some funds are obsessed with funds under management, above all else.
As the Australian financial landscape faces increasing scrutiny from regulators, superannuation fund leaders are doubling down on their support for private markets, arguing these investments are not just necessary but critical for long-term financial stability.
TOP PERFORMING FUNDS
ACS FIXED INT - AUSTRALIA/GLOBAL BOND
Fund name
3y(%)pa
1
GAM LSA Private Shares AU I
37.08 3 y p.a(%)
2
DomaCom Lot 21 Chellaston Road Munno Para West SA 5115 Australia
32.63 3 y p.a(%)
3
Fidante Credit Suisse Global Private Equity
31.12 3 y p.a(%)
4
Global X GlobalX FANG+ ETF
28.28 3 y p.a(%)
5
Plato Global Alpha A
27.76 3 y p.a(%)
