Prime Super has been named the inaugural winner of the Roy Morgan Research Customer Satisfaction Awards.
The awards are intended to measure how satisfied business consumers are in terms of their relationship with their superannuation fund.
Commenting on the fund's achievement in being named the inaugural winner, Prime Super chief executive Lachlan Baird said the fund had worked hard at being an entity with which it was easy to do business.
He paid particular tribute to Prime Super's regional managers.
"Our team of RMs individually travel on average some 45,000 kilometres each year to provide personal support to our employers when they need it," he said.
The Federal Court has ordered AustralianSuper to pay $27 million for failures to address multiple member accounts.
The country’s fourth-largest fund is targeting the “missing middle” of members with a new digital advice service in partnership with Ignition Advice.
The prudential regulator confirmed it is considering BUSSQ’s Federal Court appeal.
The Albanese government has put forward a bold proposal to tackle the challenges of Australia’s swelling retirement pool, in an effort to allow superannuation funds to play a more active role in shaping members’ retirement outcomes.