Prime Super has been named the inaugural winner of the Roy Morgan Research Customer Satisfaction Awards.
The awards are intended to measure how satisfied business consumers are in terms of their relationship with their superannuation fund.
Commenting on the fund's achievement in being named the inaugural winner, Prime Super chief executive Lachlan Baird said the fund had worked hard at being an entity with which it was easy to do business.
He paid particular tribute to Prime Super's regional managers.
"Our team of RMs individually travel on average some 45,000 kilometres each year to provide personal support to our employers when they need it," he said.
A ratings firm has placed more prominence on governance in its fund ratings, highlighting that it’s not just about how much money a fund makes today, but whether the people running it are trustworthy, disciplined, and able to deliver for members in the future.
AMP has reached an agreement in principle to settle a landmark class action over fees charged to members of its superannuation funds, with $120 million earmarked for affected members.
Australia’s second-largest super fund is prioritising impact investing with a $2 billion commitment, targeting assets that deliver a combination of financial, social, and environmental outcomes.
The super fund has significantly grown its membership following the inclusion of Zurich’s OneCare Super policyholders.