Super fund satisfaction up in December

8 February 2022
| By Oksana Patron |
image
image
expand image

The overall super fund satisfaction rating has grown by 6.7% to 71.5% in December, 2021, from a year ago, with UniSuper and Macquarie scoring the highest customer satisfaction rating across the industry and retail funds, respectively.

The Roy Morgan’s Superannuation Satisfaction Report, which covered the six months from July to December, found the strong performance of the stock market during the last 18 months was one of the factors which helped to drive satisfaction in industry funds to new highs in 2022.

UniSuper, which topped the ranking and saw its satisfaction levels go up 8.1% on a year ago, was followed by Cbus (5% up) and Sunsuper which scored an exceptional result of 14.6% growth.

At the same time, the satisfaction in retail funds grew by 7.2% points year-on-year, with Macquarie being followed by OnePath, ASGARD, Colonial First State, MLC, IOOF, Mercer, BT and Suncorp.

The customer satisfaction for public sector funds was also near record highs and stood at 77% in December, up 3.9% points on a year ago.

However, the report found, that the highest customer satisfaction was again for self-managed super funds (SMSFs) at 80.1%, which experienced the largest increase of 8.5% points compared to a year ago.

Read more about:

AUTHOR

Recommended for you

sub-bgsidebar subscription

Never miss the latest developments in Super Review! Anytime, Anywhere!

Grant Banner

From my perspective, 40- 50% of people are likely going to be deeply unhappy about how long they actually live. ...

1 year 3 months ago
Kevin Gorman

Super director remuneration ...

1 year 3 months ago
Anthony Asher

No doubt true, but most of it is still because over 45’s have been upgrading their houses with 30 year mortgages. Money ...

1 year 3 months ago

Shadow treasurer Angus Taylor has vowed to slash red tape and introduce a suite of financial services reforms aimed at transforming Australia into a leading financial hub...

24 minutes ago

Deglobalisation is emerging as a major driver of infrastructure debt opportunities as regions onshore vital industries, a superannuation fund-owned manager has said....

26 minutes 29 seconds ago

Australian superannuation funds are grappling with heightened global instability, as US policy shifts create a volatile backdrop for investment strategies....

29 minutes 3 seconds ago

TOP PERFORMING FUNDS