POWERED BY MOMENTUM MEDIA
Superannuation engagement is in the eye of the beholder
The definition of an 'engaged' superannuation member should differ for each fund, depending on its overall objectives, according to eo Financial Services.
The Super System Review panel defined an 'engaged member' as someone who makes an investment choice - that is, a member who is outside the fund's default option.
But eo Financial Services general manager for marketing Dzu Huynh argues that just because a member is in the default option doesn't mean they aren't engaged.
"Rather than defining members by this one action, each fund needs to set its own parameters of what engagement looks like, based on the member profile and [the fund's] broader business objectives," said Huynh.
For example, one fund may choose to define an engaged member as someone who chooses to consolidate their super, said Huynh - while for another fund, someone who is salary sacrificing into their super may be defined as engaged.
For some funds, it may simply be enough that a member keeps their contact details up-to-date, he said.
Most importantly, funds need to be realistic about their engagement goals, with the aim being "to get members to do just one more thing - not seven", said Huynh.
"It's difficult for members to jump from being completely disengaged to making high-level choices such as getting financial advice or completing binding death benefit nominations," said Huynh.
In the MySuper environment, when funds' resources will be scarce, it will be crucial to segment members and target the "high value" members who are most open to responding to engagement drives, he added.
"This will also ensure that the members being targeted are those most likely to help the fund achieve its objectives and members receive what they expect," said Huynh.
Recommended for you
Super funds had a “tremendous month” in November, according to new data.
Australia faces a decade of deficits, with the sum of deficits over the next four years expected to overshoot forecasts by $21.8 billion.
APRA has raised an alarm about gaps in how superannuation trustees are managing the risks associated with unlisted assets, after releasing the findings of its latest review.
Compared to how funds were allocated to March this year, industry super funds have slightly decreased their allocation to infrastructure in the six months to September – dropping from 11 per cent to 10.6 per cent, according to the latest APRA data.
TOP PERFORMING FUNDS
ACS FIXED INT - AUSTRALIA/GLOBAL BOND
Fund name
3y(%)pa
1
Spire Oaktree Opportunities XI Second Close
61.07 3 y p.a(%)
2
Spire Oaktree Opportunities XI First Close USD
59.21 3 y p.a(%)
3
DomaCom Lot 21 Chellaston Road Munno Para West SA 5115 Australia
31.73 3 y p.a(%)
4
Fidante Credit Suisse Global Private Equity
30.15 3 y p.a(%)
5
DomaCom 4/27 Crombie Avenue Bundall QLD 4217 Australia
26.71 3 y p.a(%)
