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australian financial complaints authority
Superannuation
As the merger dust settles and a raft of regulatory changes come into effect in the next 18 months, complaints management looks to be a continued challenge for super fund...
Superannuation
AFCA chief operating officer Justin Untersteiner has told Super Review there was an “enormous increase” in complaints regarding superannuation funds in 2023 with work nee...
Superannuation
Grievances around accounts topped the list of over 5,500 superannuation-related complaints received by the Australian Financial Complaints Authority last year....
Expert Analysis
Insurance in superannuation has been through a tough period with multiple legislation changes affecting the product but the full impact remains to be seen....
Superannuation
Most complaints are related to credit, insurance claims, and superannuation with nearly 5,000 of the complaints in FY19/20 relating to COVID-19....
Financial advice
Financial firms will now have 30 days to respond when the Australian Financial Complaints Authority notifies them of a complaint. ...
Superannuation
The Australian Financial Complaints Authority has been urged identify the firms against which complaints are being made as well as their suppliers such as insurance compa...
Financial advice
The Australian Financial Complaints Authority has announced it is recruiting for a number of newly-created senior roles....
Financial advice
Industry superannuation funds are urging the Australian Financial Complaints Authority to publish data which identifies which particular types of financial services organ...
Financial advice
Consumers can expect improved justice and recourse should they be victims of wrongdoing by the financial services industry as the result of a Senate Committee report hand...
Features and Analysis
As 2018 comes to a close, the Government is gearing up for a 2019 Federal Election, and Mike Taylor writes that it’s superannuation policy report card could best be descr...
Financial advice
The Australian Financial Complaints Authority reported it received over 13,000 phone enquiries in its first month of operation, eight of which were about superannuation....
From my perspective, 40- 50% of people are likely going to be deeply unhappy about how long they actually live. ...
Super director remuneration ...
No doubt true, but most of it is still because over 45’s have been upgrading their houses with 30 year mortgages. Money ...