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member engagement
Features and Analysis
How to maximise member interactions with an often-disengaged client base is the question every super fund wants an answer to, and Sharnie Barabas’ success at optimising c...
Financial advice
While making full use of member engagement data will involve the use of artificial intelligence, super funds need to remember that positive member advice offerings will s...
People and Products
Equip has signalled a renewed focus on member experience, making several key appointments to its strategy and market group....
People and Products
Sunsuper has launched a podcast series intended to provide timely and engaging financial information for members, with 2,000 listens thus far on the six episodes recorded...
Superannuation
The Federal Government has been warned that its Budget changes capping fees for low balance superannuation accounts could be opening the way for unscrupulous ‘gaming’ of ...
Superannuation
Super funds across the board are fighting to improve member engagement both with technology and around insurance, while newer funds are finding success with value-based p...
Superannuation
UniSuper has opened its first on-campus university shopfront, following the trend of super funds to open customer-orientated stores to try to better connect with and prov...
Superannuation
Super funds need to leverage data to predict whether a member is looking to leave the fund to help employ targeted retention strategies, according to Rice Warner....
Superannuation
Personalisation and trust were key to helping Millennials engage with their superannuation fund, according to Kinetic Super....
Superannuation
Equip Super has partnered with PractiFI as the multi-sector industry fund looks to expand its relationships with superannuation fund members....
Superannuation
Superannuation funds are too distracted by regulatory issues and other concerns to focus on member education, creating the risk of losing members, according to Money101....
Superannuation
SCT chairperson Jocelyn Furlan has used her final address to argue members should not have to dread calling their super funds and has urged funds to do better....
From my perspective, 40- 50% of people are likely going to be deeply unhappy about how long they actually live. ...
Super director remuneration ...
No doubt true, but most of it is still because over 45’s have been upgrading their houses with 30 year mortgages. Money ...