This month’s Federal Budget introduced significant new consumer protections that will hopefully herald the beginning of the end of calls for a Royal Commission into the financial services industry.
Despite more than a decade of intense scrutiny and a raft of continuous reform, including over 15 reviews and inquiries, the Government has announced more stringent measures and new powers for the prudential regulator.
There will also be a one stop shop for consumers to raise complaints about financial institutions.
Following this significantly increased regulatory oversight of financial institutions, the FSC calls for an end to the politicisation of the financial services industry by all political parties.
Partially hidden from view by the headline $6 billion levy on Australia’s five largest banks, the Budget also contained a significant new reform package called the Banking Executive Accountability Regime.
The regime includes:
The remuneration measures will apply to non-ADI businesses within an ADI group structure, including superannuation funds and life insurance businesses.
Stand-alone superannuation funds not in a group structure will not be captured by the package, with the exception of APRA’s increased powers to disqualify directors and executives.
The Financial Services Council (FSC) has urged the Government to consult with industry before implementation of the Bank Executive Accountability Regime. These powers are without precedent and unintended consequences must be carefully avoided.
The FSC welcomed, however, the introduction of a one-stop shop for consumers to resolve disputes between consumers and financial services companies, the Australian Financial Complaints Authority (AFCA).
AFCA will commence operation from 1 July 2018. It will be industry funded with the expected cost still to be confirmed.
The AFCA will absorb the Financial Ombudsman Service (FOS) and the Superannuation Complaints Tribunal (SCT), however the FSC understands that matters brought to the AFCA will be treated in the same way as comparable matters currently brought before those existing organisations.
For example, superannuation related matters determined by the AFCA will be binding, as they are at the SCT.
Collectively, this new authority and the executive accountability regime lays out a blueprint for strengthening consumer trust in the financial services industry.
Whilst the devil will be in the detail, the FSC is pleased that once finalised, this unprecedented and stringent package of reforms may bring an end to the politicisation of the financial services industry.
Blake Briggs is senior policy manager at the Financial Services Council.
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