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complaints
Superannuation
As the merger dust settles and a raft of regulatory changes come into effect in the next 18 months, complaints management looks to be a continued challenge for super fund...
Features
From government consultations to ASIC reviews, Super Review has put together a timeline of how super funds’ handling of member complaints has grown in prominence in the l...
Superannuation
The complaints authority has reported a 20 per cent rise in complaints about claim delays across financial products last year, including insurance in super, as politician...
Superannuation
ASIC’s senior executive leader of superannuation and insurance Jane Eccleston believes super funds should be viewing complaints as a “canary in the coalmine” for systemic...
Superannuation
Superannuation complaints to the Australian Financial Complaints Authority about delays in claim handling have persisted into the financial year 2024, as Stephen Jones co...
People and Products
Andrew Fairley, former chair of Equip Super, has stepped down from the Australian Financial Complaints Authority after five years....
Superannuation
ASIC has stated delays in super complaints of up to two years are a priority issue for them after AFCA reported a 135 per cent rise in complaints about claim handling del...
Superannuation
There was a 135 per cent rise in complaints to AFCA about delays in complaints handling by superannuation funds in the financial year 2022–23, according to the AFCA annua...
Insurance
The Federal Court has ruled in favour of QSuper regarding non-payment of a total and permanent disablement benefit to a member....
Superannuation
With AFCA noting a rising number of members contacting them directly, there are concerns that super funds’ internal dispute resolution processes are lacking even as ASIC ...
Superannuation
The government has released a consultation on amending the Corporations Act to allow the Australian Financial Complaints Authority to hear complaints regarding superannua...
Superannuation
Super fund trustees are failing to conduct root cause analysis of complaints received from members, potentially damaging the credibility of the superannuation system, acc...
From my perspective, 40- 50% of people are likely going to be deeply unhappy about how long they actually live. ...
Super director remuneration ...
No doubt true, but most of it is still because over 45’s have been upgrading their houses with 30 year mortgages. Money ...