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complaints
Superannuation
Super Consumers Australia has spoken out about ASIC’s review on superannuation funds that found sub-standard arrangements for managing complaints....
Superannuation
Superannuation trustees are on notice from ASIC to improve their internal dispute resolution systems after a targeted review of trustee compliance....
Superannuation
The complaints authority has received over 5,000 superannuation-related complaints last financial year and was able to close over 6,000 of its complaints....
People and Products
Anne Maree Howley has been appointed as senior ombudsman for superannuation, among seven newly-created ombudsman roles....
Superannuation
Over 5,000 superannuation product complaints were received by the Australian Financial Complaints Authority last financial year, half of which are related to impacts of t...
Superannuation
The complaints authority has proposed a change to its rules to allow the Australian Financial Complaints Authority to accept and consider complaints that are not resolved...
Superannuation
Most issues relating to the early release of superannuation were surrounding member identification and members “jumping the gun” if their funds were not received within f...
Superannuation
The Government’s changes to insurance inside superannuation have been responsible for driving premium increases, not the superannuation funds themselves, according to the...
Financial advice
If advisers continued to follow best practices and best interests of clients, they are unlikely to be subjected to the referral of any complaints to AFCA, despite poor in...
Superannuation
Most complaints are related to credit, insurance claims, and superannuation with nearly 5,000 of the complaints in FY19/20 relating to COVID-19....
Financial advice
Financial firms will now have 30 days to respond when the Australian Financial Complaints Authority notifies them of a complaint. ...
Superannuation
Administration issues and group insurance top the superannuation complaints being dealt with by the Australian Financial Complaints Authority....
From my perspective, 40- 50% of people are likely going to be deeply unhappy about how long they actually live. ...
Super director remuneration ...
No doubt true, but most of it is still because over 45’s have been upgrading their houses with 30 year mortgages. Money ...