member experience

Superannuation

The customer experience of superannuation has declined in all key measures, according to a benchmarking report, with a quarter saying they had considered switching in the...

Superannuation

Superannuation funds looking to merge must ensure the process is conducted with the needs of remaining members in mind, according to panellists at a QMV event....

People and Products

legalsuper has continued its expansion of its member service team, with financial planning and superannuation professional Sophie Harris joining the fund as a client serv...

People and Products

Equip has signalled a renewed focus on member experience, making several key appointments to its strategy and market group....

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Grant Banner

From my perspective, 40- 50% of people are likely going to be deeply unhappy about how long they actually live. ...

1 year 2 months ago
Kevin Gorman

Super director remuneration ...

1 year 2 months ago
Anthony Asher

No doubt true, but most of it is still because over 45’s have been upgrading their houses with 30 year mortgages. Money ...

1 year 2 months ago

The Federal Court has ordered AustralianSuper to pay $27 million for failures to address multiple member accounts....

2 days 10 hours ago

The country’s fourth-largest fund is targeting the “missing middle” of members with a new digital advice service in partnership with Ignition Advice....

3 days 8 hours ago

Where the RBA goes next is anyone’s guess, with economists and market pundits offering wildly different takes on the governor’s tone during the press conference and wheth...

3 days 9 hours ago